Privacy policy

INTRODUCTION

Echovita inc. (hereinafter “Echovita”) operates the website Echovita.com (the “Website”) and places great importance on the protection of personal information, i.e. any information related to an identifiable individual or any information allowing to identify a person. Generally, the personal information does not include business contact information such as your name, position, address, professional phone number or fax. This policy describes how Echovita collects, uses, storess, communicates and destroys the personal information received from its Users as part of their use of the Website, the products and the services offered on the Website (the “Services”).

By accessing the Website and the Services and by creating an account on the Website, you agree that Echovita, in compliance with this policy (the “Policy”) and applicable laws, will collect, use, use for communication and process your personal information.

If you do not accept the terms and conditions contained in this Policy, you shall not use the Website or the Services and shall not communicate your personal information to us.

The Policy is only valid regarding Echovita and does not apply to websites that may be linked or to which you may be redirected. We thus invite you to become aware of any other policy related to the other websites you may visit.

CONSENT AND COLLECT OF INFORMATION

Echovita collects, uses and communicates personal data with the consent of the users, subject to the applicable legal exceptions.

Echovita will not collect users’ personal information, unless this information is provided by users themselves or is obtained with the users’ consent or is of public matters.

The amount and type of personal information collected shall be limited to that which is necessary for the purposes identified. Echovita collects, among other things, the following user information when users create an account on the Website or use the Services:

• First name and last name
• Phone number
• Email address
• Relationship with the deceased.

Each user agrees to not disclose any of its personal information or a third-party personal information without their prior consent contained in their public profile or communicated to other users through the Website or the Services.

INTENDED USE OF PERSONAL INFORMATION

Echovita collects, uses and communicates personal information for the purposes specified when they are collected or for the purposes allowed by the applicable laws, including the following purposes:

• In order to allow the Website’s users to benefit from the Services or to aloe third-party partners of Echovita to offer the Services;
• In order to answer questions, comments and information requests from Website’s and Services’ users;
• For Echovita administrative and marketing purposes, subject to applicable laws for commercial electronic messages;
• For statistics purposes, to allow Echovita to understand its customers, their habits and preferences, in order to adjust the Website and Services accordingly;
• In order to comply with its legal obligations;
• For any other purposes to which the user may have consented.

USE OF BROWSER COOKIES AND OTHER TECHNOLOGIES TO COLLECT INFORMATION

We use cookies and other technologies to collect information on your computer. Each time you visit the Website, some information is automatically collected from your browser. This information includes, but is not limited to:

• Your IP address;
• Your browser type;
• Your communication language;
• The date and time of access;
• The pages you visited;
• The address of the referring website, if you are accessing the Website from another website;

These data are used by Echovita for statistical purposes regarding the number and origin of the Website’s users. The Website may share some of these data with third parties but does not provide them with any personal information.

Users can, at any time, set their browser to block cookies. However, such action may prevent you from using some functionalities on the Website. If you’re using a computer in a public place or if you are sharing your computer with other users, you shall make sure to delete any traces of your navigation stored in the history before ending each session.

PAYMENT INFORMATION ON THE SITE

Echovita does not collect any information related to payment for Products on the Site. Echovita retains a company that complies with the Payment Card Industry Data Security Standard (or PCI DSS) to maintain the privacy and security of your payment information. This company will collect your payment information, including your credit card number, expiration date and any other information necessary to complete the transaction.

COMMUNICATION OF PERSONAL INFORMATION

Echovita will not communicate users’ personal information to a third party it is not related to, unless it has obtained prior consent to do so or is authorized or required by applicable laws.

Echovita may communicate personal information in the following cases:

• When Echovita has reasonable grounds to believe that this is necessary to protect its rights and property;
• In order to comply with a legal process, a court or any other organization order which has the authority to compel the production of such information;
• When Echovita has reasonable grounds to believe that the information could be useful as part of an investigation of illegal activities;
• When a government or agency claims authority to obtain such information;
• For the purposes of a commercial transaction, in accordance with applicable requirements
• For any other purposes required by applicable laws.

In particular, Echovita may share personal information with trusted partners or suppliers who act as subcontractors, including:

• To subsidiaries, representatives or subcontractors, to satisfy an order or outsource one or more of the Services, or to provide customer services;
• To online payment service providers, to process transactions on the Site;
• To IT and data hosting service providers, to allow Echovita to use, analyze, store, secure or otherwise process the information in its custody or control in accordance with this policy, or to administer with the Site;
• • To physical or electronic mail service providers, for delivery or e-mail delivery or by mail to contact you;
• • To external consultants, in order to analyze our Services and the Site with regard to the needs of our customers with a view to improving our Services or the Site or to creating new ones;
• In a commercial transaction, if necessary to make the decision to proceed with the transaction and in accordance with applicable legal requirements.
• To third-party suppliers retained in accordance with this Policy who have developed relevant tools, such as Google Analytics® (for analyzes and statistics), retargeting tools of Google and Facebook's advertising tools (including for marketing, personalized advertising and promotional messages).

Echovita will ensure that all third parties with which it does business and to whom it provides personal or confidential information, also guarantee, in a manner at least equivalent to Echovita, the confidentiality, security and integrity of the information they hold on behalf of Echovita.

KEEPING OF PERSONAL INFORMATION

Echovita keeps personal information only for the purposes for which it was collected and for as long as it is reasonably necessary for these purposes. This information will be anonymized or destroyed subsequently.

When a user deletes its account, Echovita keeps the information contained therein for as long as required for legal, accounting or tax purposes, to cooperate with any investigation or to enforce this Policy and the Website Terms of Use.

CONSENT WITHDRAWAL

Any User can withdraw or change its consent to Echovita’s use or disclosure of its personal information, or refuse to participate in some type of uses or disclosures, subject to applicable legal or contractual restrictions. To withdraw or change a consent, the User can communicate with Echovita’s privacy officer (whose contact information appears below).

RECTIFICATION AND ACCESS RIGHT

Echovita takes reasonable actions in order to make sure that the personal data collected is as accurate, complete and up to date as possible. However, users shall assist Echovita on this matter by informing us of any change in their personal information.

Any user can access its personal information, have them corrected or updated, subject to applicable legal limitations. It is possible to do so by amending the user account’s profile or by contacting Echovita at https://www.echovita.com/ca-fr/contactez-nous. Echovita will follow up on any written request from a user within 3 business days. Echovita has the right to deny a request in cases provided by law, in which case it will provide the user, in writing, with the reasons why the request was denied.

USER INFORMATION REMOVAL

Contact customer support to request removal of your personal information via the online chat service or via the Contact Us page by selecting the option : User information removal.

SECURITY

Echovita uses technical, administrative and physical security measures in order to protect its users’ personal data, which measures are relevant to the nature and sensitivity of the information. Therefore, users’ personal information access is strictly limited to authorized Echovita employees or sub contractors who need to do so as part of their duties.

Although the technical protective measures implemented by Echovita take into account foreseeable threats, no method of transmission or storage of electronic data is infallible. Echovita cannot warrant the security of transmitted or stocked information through the Website or Services and cannot warrant that there will be no confidentiality, integrity or availability breach.

If Echovita discovers that there has been a breach of security that poses a risk of serious harm to you, Echovita will contact you about it, unless prohibited by law.

It is the users’ responsibility to not disclose their personal information on their profile or in communications sent to other Website’s users.

EXTERNAL LINKS

The Website may contain links to other websites. Echovita is not liable regarding the way these websites operate or process personal information. The exchanged information on these websites is not subject to this Policy, but rather to these websites’ policies. It is the user’s responsibility to become aware of the confidentiality policies and terms of use of these websites.

AMENDMENTS

Echovita may amend this Policy by updating this page on the Website, including following changes in the applicable law. It is recommended that you review this Policy regularly to validate Echovita's current personal information practices. By continuing to provide your personal information, to use the Website and access the Services after the effective date of any Policy’s amendments, you are deemed to have accepted this amendment.

MISCELLANEOUS

This Policy is governed by the applicable laws in the province of Quebec and any dispute that may arise from it shall be submitted to the competent Quebec court of law sitting in the district of Quebec, province of Quebec.

If you have any question regarding this Policy or any information request or complaint regarding the collect, use or disclosure of your personal information, we invite you to contact the privacy officer by email at [email protected].